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StockCross customer service

Speak to a Live Help agent during normal business hours for help with your customer service needs.

Frequently Asked Questions:

Get straightforward answers to your questions about an account with StockCross Financial Services. Call 800 225 6196.
Q. What is required for an online trading account?
A: You can open an online account two ways: (a) open an account online, or (b) open an account via mail. Opening an online account requires that you click through the online account process, answering all pertinent information about the account holder(s). Once through this process, you are ready to log into our online system and begin upon approval.

To open an account via mail, download our new account form. It is a fillable form that will allow you to enter your information in text fields. Once this is finished, print the form and mail it to us at the headquarters address. You will be sent a new account package in 3-5 business days when your account has been set up. In this package will be the information for your online login.
Q. What is my default password?
A: The default password when you open your online account is generally the last 4 digits of your social security number or tax-Id depending on the type of account. We strongly encourage you to change this password once you log into your account for the first time. We encourage you to change your password once every six-months on an ongoing bases for security purposes.
Q. Can I do margin or options trading with my account?
A: Yes. You can choose to apply for margin and/or options privileges as part of both the online and the paper application. Just complete the margin and/or options sections; our new accounts department will review the information, and you will be granted margin and/or options privileges if you qualify.
Q. Can I receive account statements and confirms electronically?
A: Yes. You are automatically enrolled for eDocs (electronic statements and confirms) when you activate your online privileges. You can also get email trade notifications. You can activate this yourself in the help section of the site.
Q. Do you offer handheld trading services?
A: As of now, StockCross is in the process of developing a hand held trading platform. If you want to be updated via email drop us a line and we will email you with updates about where we are in this process.


Q. What is the minimum amount required for opening an account?
A: Generally, $1,000 equity is required to open an IRA, and $2,000 equity is required to open any non-IRA. Your minimum initial deposit is based on the account type you have selected and may be modified by special promotional offers. Regardless of any promotional offer, a $2,000 minimum deposit is required to be considered for margin and options privileges.
Q. What is the fastest way to open a new account?
A: The online application is the fastest way to open and fund your new account. If you successfully open and fund your account electronically, you may begin trading the same market day uppon approval.
Q. Do you handle IRAs?
A: Yes. Setting up your own self-directed IRA is easy. IRAs have a minimum funding amount of $1,000. For information about IRAs, please see Frequently Asked Questions About IRAs.
Q. What mutual funds do you have available?
A: See our mutual funds page for a complete list of the fund families we offer. For more information please call our mutual funds department at 800 225 6196.
Q. Can I open a margin or options account?
A: Yes. You can choose to apply for margin and/or options privileges as part of both the online and the paper application. Just complete the margin and/or options sections; our new accounts department will review the information, and you will be granted margin privileges if you qualify.
Q. Can I receive account statements electronically?
A: Yes. You are automatically enrolled for eDocs (electronic) statements and confirms when you activate your online privileges. You can also get email trade notifications. You can activate this yourself in the help section of the site.
Q. Do you offer handheld trading services?
A: As of now, StockCross is in the process of developing a hand held trading platform. If you want to be updated via email drop us a line and we will email updates about where we are in this process.


Q. Is an IRA contribution tax-deductible?
A: Contributions to a Traditional IRA may be tax-deductible. Consult your tax professional for details. All contributions to a Roth IRA are taxable.
Q. How much can I contribute?
A: In Traditional or Roth IRAs, effective 2008 you can generally contribute up to $5,000 each year,(indexed in $500.00 increments per year.) not to exceed your annual earned income. Income restrictions may limit the amount you can contribute to a Roth IRA. If you are over the age of 50 before the close of the taxable year, you may contribute more than the basic annual IRA contribution limit- (Catch up contribution).
Q. Can I take a normal distribution from my Traditional IRA?
A: If you have reached the age of 59 1/2, you may take a normal penalty-free, taxable withdrawal distribution from your Traditional IRA. Withdrawals can be removed from the Traditional IRA by completing an IRA Distribution Form.

You may take an early distribution in some cases. An early distribution penalty will be assessed. Consult a tax professional when considering this type of distribution.
Q. Can I take a distribution from my Roth IRA?
You may take a distribution from Roth IRA by completing a Roth IRA Distribution Request Form. Annual contributions may be withdrawn tax-free and penalty-free by the due date for the tax year in which they were contributed. Generally a qualified distribution is any payment from your Roth IRA made after the funds have been in the account for five years and (a) have reached the age of 59 1/2, (b) are disabled and can provide required documentation, or (c) are a first-time home buyer (maximum $10,000).
Q. Can I move money from my Traditional IRA to my Roth IRA?
A: Yes. If you meet the IRS eligibility requirements, you may convert a portion or all of your Traditional IRA to a Roth IRA. To process the conversion, please contact our customer service department (800 225 6196, Service) for all appropriate forms and requirements and to answer questions you may have.